Wednesday, March 5, 2014

Kudos to Carrie Graham and TD Bank Lucan Ontario Canada

2014 03 05
Jolly Harbour, Antigua

With respect to the theft of our money by CIBC International Banking subsidiary First Caribbean Bank we are pleased to report that TD Bank, Lucan, Ontario Canada has saved us harmless.

Carrie Graham branch manager reported today by email that she had completed an inquiry into the actions of CIBC First Caribbean Bank and that money wrongly taken from us by CIBC First Caribbean was being returned to us.  Initially Ms. Graham thought the inquiry would take weeks but I think she turned on the afterburners.

We used an ATM maintained by CIBC FIrst Caribbean in Jolly Harbour Antigua.  We requested $2,000 EC but the machine gave us no money.  The bank, CIBC First Caribbean did, however, take the sum of $2,000 EC from our bank account.  When approached CIBC First Caribbean told us they had no responsibility and any relief would have to come from our home bank.  Odd since CIBC First Caribbean had taken the funds.

One CIBC First Caribbean representative even told us it was illegal for them to give us our money back.  Can you imagine?

Lucky for us the tough ladies at the TD Bank in Lucan, Ontario are more than a match for a bunch of overfed pompous bank staff in Antigua.  

Our thanks to Carrie Graham and her staff.  

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